moving company ratings explained for smarter moves

What these scores actually capture

Moving company ratings aggregate verified experience, service scope, and problem resolution. Good systems weigh timeliness, care for belongings, accurate estimates, and response to claims. Many also fold in licensing checks and complaint histories, so a 4.7 may not equal another 4.7 if the inputs differ.

How to read them

Look beyond the headline number. Prioritize recency and sample size, scan for patterns in peak season, and note owner replies to tough reviews. Sudden score swings can signal staffing changes. If ratings mix local and interstate work, compare the comments that match your move type.

• Average vs median score and review velocity
• Complaints per 1,000 moves and claim resolution speed
• DOT/insurance status and specialty experience
• Estimate accuracy and clear, binding options
• On-time arrivals and crew professionalism
• Transparent fees for stairs, shuttles, or storage

Seeing the bigger picture

Use ratings as a starting point, then cross-check credentials, request written surveys, and compare scope line by line. Seasonality, inventory complexity, and access issues shape outcomes, so the best pick is the one whose strengths align with your specific move.